Support

Most things are answered below.

I bought Pro on another phone, or reinstalled

The purchase is tied to the store account you bought it with, so there is nothing to log in to on our side.

• iPhone: open Settings in the app and tap Restore purchase. Pro follows your Apple ID to any iPhone signed in with the same account.
• Android: Pro usually comes back by itself when the phone uses the same Google account. If it does not, open Settings in the app, tap Unlock Pro, then Restore purchase.

A purchase does not carry over between iPhone and Android, because Apple and Google sell it separately.

I don't hear the voice or the soundscape

• On iPhone, check the silent switch on the side of the phone. BreatheBox plays through the media channel, so it respects the ring/silent switch the way music does.
• On Android, turn up the media volume (press a volume button, then the media slider), not the ringer volume.
• Open Settings in the app and check that Voice and Sound are switched on, and that their volume sliders are up.
• If you are on a call or another app is playing audio, end that first.

I don't feel the haptics

Check that Haptics is on in the app's Settings first.

• iPhone: haptics need the Taptic Engine, which is every model since iPhone 8. Check that System Haptics is on in iOS Settings under Sounds & Haptics.
• Android: check that vibration is not turned off in the phone's Sound & vibration (or Vibration & haptics) settings. How crisp the pattern feels depends on the phone's vibration motor.

Sessions keep ending early for me

Try four seconds per side rather than five; it is the easier box to settle into. Holding your breath can make you lightheaded. Stop if you feel dizzy, and never practise while driving.

Something else

This page is updated as questions come in, so check back if yours is not covered yet.